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care instructions
Please see care instructions label on all of our products for
correct care instructions. Please note that the warranty is
void if the incorrect detergent or washing instructions are
used.
100% NZ Merino:
Warm wash 40ºC, gentle machine or hand wash, use only
wool detergent, do not bleach, do not soak, normal spin, may
be tumble dried low 40ºC, cool iron
Please note: Merino should NEVER be washed with everyday
laundry detergent - only wool wash formulations should be use.
Our sleeping bag has been designed so the merino liner can be
removed and washed separately.
Merino does not need washing as much as other fibres, you will
find aqiring your merino products will greatly reduce your laundry
work laod.
100% Cotton: machine wash 40ºC, general washing
detergent, do not bleach, may be tumble dried low 40ºC,do
not iron over print
order information
PRIVACY POLICY
Here at Lola & Ben®we respect your privacy will never
sell mailing list data to third parties. We only disclose information
necessary to facilitate delivery and to authorise payment.
The option to opt into our database for emailed notification
of new products and specials is provided during checkout. You
will also find a link to this on our contact
us page.
PRICING & PAYMENT OPTIONS
All prices on www.lolaben.co.nz
and www.lolaben.com are
stated in NZ dollars (NZD). Please use the Currency Exchange
box on our products page to indicate the approximate currency
conversion rates.
You can place orders with Lola & Ben® by Designer Kids
Ltd by:
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Bank transfer
Please indicate your preference for this on the notes
section of the order form; we will then forward you our
bank account details to complete the order.
Credit Card
We accept Visa and Mastercard payments. These are processed
safely through PayMate and your order details are delivered
over a Secure Server for added protection.
By Cheque (NZ Customers Only)
Simply download and print off an order form and post,
with your cheque to:
Lola & Ben™ by Designer Kids Ltd
47 Union Road
RD 3
Pukekohe 2678
Auckland
Please make your cheque payable to Designer Kids Ltd.
Products will be dispatched once your cheque has cleared
(usually 5 working days).
 Click
here for Lola & Ben™ by Designer Kids Ltd Order
Form (PDF file 64kb).
Over the phone
Yes. You can phone in your order to a customer service
representative at +64-9-238 4091 (09 238 4091 within New
Zealand).
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DELIVERY & POSTAGE/COURIER PACKAGING
Please choose form the following freight (courier or post)
& packaging options:
New Zealand Fastway Courier & Packaging (NZ wide)
- $7.50
New Zealand Post Standard Parcel Post & Packaging
(all addresses 2-3 days) - $7.00
International Air Post Australia (3-10 working days)
- $10
International Air Post Rest of the World (3-10 working
days) - $15
Your order will be confirmed by email with an approximate delivery
date, and you will be notified immediately of any delays.
Please note, your parcel may attract duty upon arrival in your
country (outside of New Zealand).
RETURNS & REFUNDS
If you love your purchase please tell others, if not, we offer
a returns service. Please return the product and original packaging
along with proof of purchase to Designer Kids Ltd with 14 days
of receipt.
A refund will not be provided in the following cases;
- If you have damaged the goods including damage caused by
inadequate packaging when returning goods or if the goods
have been used.
- Sales items
- Items made to order
Return Address:
Lola & Ben® by Designer Kids Ltd
47 Union Road
RD 3
Pukekohe 2678
New Zealand
WARRANTY
We warrant our products against any defect in our product due
to workmanship for six months from your purchase date, providing
the correct washing instructions have been followed.
Please note that due to the nature of our fabrics, some variation
in the original size may occur after the first wash. Our designs
have allowed for this.
Please see label on all of our garments for correct care instructions.
Please note that the warranty is void if the incorrect detergent
or washing instructions are used.
For goods under warranty, the customer is responsible for any
inwards shipping and Lola & Ben™ will be responsible
for outwards shipping.
RETAILER INQUIRIES
If you are a retailer and would like to stock our products,
please contact us at info@lolaben.co.nz
and for more info go to our
wholesale/retail website.
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